- The chargeable weight in (kg) of shipment is based on actual Gross Weight or Volumetric Weight (L x W x H (cm) ÷ 5000) whichever is higher.
- The rates quoted excludes Duties & Taxes, Special Handling & Remote Areas without Postcodes are subject to additional surcharge.
- Rates quoted excludes prevailing Local Government Taxes.
- R B Express reserves the right at any time to amend, modify or discontinue the services or products, Tariffs and applicable Terms & Conditions without prior notice.
- All claims must be submitted in writing to R B Express within fourtine (14) days from the date that R B Express accepted the shipment, failing which R B Express shall have no liability whatsoever.
- R B Express will make every reasonable effort to deliver the Shipment according to R B Express’s regular delivery schedules, but these are not guaranteed and do not form part of the contract. R B Express is not liable for any damages or loss caused by delays.
- Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if:
- it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), any applicable government department or other relevant organization;
- no customs declaration is made when required by applicable customs regulations; or
- R B EXPRESS decides it cannot transport an item safely or legally (such items include but are not limited to: dangerous goods, live animals, bearer form negotiable items and instruments, firearms, weapons, fireworks, explosive devices or parts thereof ammunition, toy guns or any others resembling firearms and weapons, intoxicating liquors containing any lead or compound of lead, copper or compound of copper, pirated CDs, VCDs and DVDs, bullion, jewellery and objects construed of precious metals and stones, broadcast receivers capable of receiving radio communication within the ranges 68-87 MHz and 108-174 MHz, any article bearing the imprint or reproduction of any currency note, bank note or coin which are current or have at anytime been issued in any country, human remains or ashes, plants, tobacco, furs and ivory, pornography items, lighters and matches, watches valued at no more than $US 300, costume jewellery valued at no more than $US 100 and illegal narcotics / drugs).
- all shipments are subject to security screening which may include the use of x-ray equipment.
- if there is a prohibited item found in the shipment during the screening process, if shipper doesn't want to courier the cargo, shipper may proceed to Origin R B EXPRESS outlet to collect back the cargo, only 50% of sales value will be return to shipper.
- if there is a prohibited item found in the shipment during the screening process, and if shipper still wants to ship cargo but is willing to remove the prohibited item, then shipper will be charge an additional 50% of the sales value as of inspection and labour cost.